you are here iVillage Beauty Virtual Hairstylist


General:
 Which browser do I need to view this site?
 What exactly does your website do?
 What makes the iVillage Virtual Hairstylist different or better?
 Where do I start?
Photos:
 What are the Photo Specifications?
 Where should I send my photo?
 Can I upload more than one photo?
Hairstyles:
 Do the hairstyles have different colors?
 Will you add more styles and colors?
 The hairstyles and colors don't look realistic. Why?
 Can the hairstyles and colors be printed on paper?
Membership:
 I am a registered user but cannot login.
 I can't see the latest hairstyles.
 I am a registered user - where do I login?
 I am a registered user - where can I update my account?

 •  Which browser do I need to view this site?
This website should be viewed with Microsoft Internet Explorer 4+, Netscape 4+ or Opera.

Cookies and Javascript should be enabled in your browser for better viewing.

The web pages are designed for monitor resolution 800x600 or above, with a minimum of 256 colors.

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•  What exactly does your website do?
Our revolutionary computer hair imaging tool allows you to see what you look like with different hairstyles and colors. It all works online, so you can view our website from anywhere, and anytime.

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•  What are the Photo Specifications?
You should send a head and shoulders high quality photo of yourself that meet the following guidelines:
  • You should be looking directly at the camera against a plain white background without tilting your head.
  • Your hair should be tied back and behind your ears, so your face and ears are well exposed.
  • Your photo should be of normal size, clear, focused and well lit.
  • Refer to the following photo.

sample photo

The better quality photo you upload, the better you will look with the different hairstyles and colors!

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•  Can I upload more than one photo?
You can upload unlimited photos of your family members and friends within your 3 month membership. You can replace your photo at anytime.

You can only view one photo at a time.

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•  Where should I send my photo?
Please send us your photo via:
  • Upload
    If your photo is saved on your computer, please upload it from your Membership area.

The better quality photo you send us, the better you will look with the different hairstyles and colors!

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•  Do the hairstyles have different colors?
From blonde to black, there are 53 colors to choose from and view with each hairstyle.

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•  What makes iVillage Virtual HairStylist service different or better?
  • No need to install difficult to use software on your computer
  • The program works online with a simple internet connection. This means you can view yourself with the different hairstyles and colors anytime and from anywhere.
  • Our service is ongoing for 3 months from date of registration, and you can view the hairstyles from your password protected area, 24 hours a day, 7 days a week!
  • The hairstyles are realistic and are of the latest fashion.
  • The hairstyle colors are realistic.
  • Hairstyles, colors and consulting are updated by top hair stylists.
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•  Where do I start?
All you have to do is fill in the registration form and upload a photo. Then you will be able to view yourself with all available hairstyles and colors. It's that simple!

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•  Will you add more styles and colors?
We add new hairstyles every month. Our database of hairstyles and colors is constantly growing.

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•  Can the hairstyles and colors be printed on paper?
Yes! The hairstyles and colors can be printed from a normal printer. The quality of the printed hairstyles depends on the quality of your printer.

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•  I am a registered user but cannot login.
To view the library of hairstyles and colors, please make sure you have, or have done, the following:
  • De-activate pop up blockers. This is required to allow access 'full mode' - click here for instructions

  • Clear your browser's cache. This will help to avoid viewing the cached page.

  • Your browser needs to be enabled to accept Cookies and Sessions. This is a default setting in your browser.

  • Microsoft Internet Explorer 4+, Netscape 4+ or Opera

  • Macromedia flash 6+ needs to be installed to view the Hairstyles. If you don't have flash 6 installed, please download and install it. It will only take a few minutes.

  • A firewall like "Zone Alarm" or "Norton Internet Security" may prevent you from login. If so, you will need to configure your firewall to accept cookies.

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•  I can't see the latest hairstyles.
Most hairstyles are viewable only from the members area.
Please clear the cache from your browser, and login again with your username and password.

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•  I am a registered user - where do I login?
Once you have purchased, you can login here.

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•  I am a registered user - where can I update my account?
You can login to update your iVillage Customer account here here.

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•  The hairstyles and colors don't look realistic. Why?
Please make sure that your monitor is set to at least 16 bit color mode (thousands of colors) and that the contrast and brightness on your monitor is set accurately so that the colors displayed by your monitor are realistic.

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